Local News
Air Peace Hosts Leadership Retreat to Boost Customer Experience and Resilience in Competitive Aviation Market
Nigerian airline, Air Peace, has held a high-level strategic retreat aimed at transforming both its leadership approach and customer experience management, In a move to bolster its leadership strength and refine customer service delivery.
The three-day event, which ran from Friday, July 25 to Sunday, July 27, 2025, took place at the Protea Hotel Ikeja Select by Marriott in Lagos.
Organised in collaboration with Ricchezza Capital Advisors Ltd, the retreat gathered the airline’s top management for a deep dive into transformational leadership and evolving customer expectations in today’s aviation industry.
With the theme “21st Century Transformational Leadership, Building Resilience for Exceptional Customer Experience,” the sessions were anchored by Udeme Etukeyen, CEO of Ricchezza Capital, and co-facilitated by renowned communication expert Dr. Uche Nworah. The retreat also featured a distinguished lineup of guest speakers including aviation veteran Captain Roland Iyayi, former MD of the Nigerian Airspace Management Agency customer experience expert Oby Roberts, public intellectual and cultural entrepreneur Joseph Edgar (popularly known as the Duke of Shomolu, and Philda Nani Kereng, High Commissioner of Botswana to Nigeria.
Participants explored a wide range of strategic topics including customer engagement, service retention strategies, transformational leadership imperatives, and responsive customer experience (CX) frameworks. The retreat also incorporated wellness sessions and team-building exercises, reinforcing the importance of physical and mental agility in effective leadership.
According to Air Peace, the goal of the retreat was not only to upgrade leadership capacity but to align the management team with the airline’s customer-first ethos in an increasingly competitive global market.
“This retreat reinforces our commitment to delivering not just air travel, but a seamless, meaningful and memorable journey for every customer,” the company said in a statement. Strong internal leadership is fundamental to that mission.”
The airline, which continues to expand its footprint across domestic and international markets, has made a habit of investing in internal development as part of its strategy to remain ahead in customer satisfaction and operational excellence.
