NOW HIRING: Customer Service Officer / Digital Assistant

Location: Lekki, Lagos
Employment Type: Full-Time (On-site)

AANDA Consulting is currently recruiting for the position of Customer Service Officer / Digital Assistant. The role is a full-time, on-site position designed for individuals who possess strong communication skills, administrative competence and a solid understanding of digital communication tools.

The successful candidate will be responsible for managing customer communication, handling online enquiries, coordinating administrative tasks and supporting the company’s day-to-day digital operations.

Key Responsibilities

Client Communication & Support

• Respond professionally to client enquiries via phone calls, WhatsApp, email and social media platforms
• Follow up on leads, property inspections and client requests
• Maintain accurate communication records and client information
• Handle customer complaints and concerns with professionalism and maturity
• Deliver excellent customer service throughout the client journey

Digital & Administrative Support

• Manage online communication and digital correspondence
• Support social media engagement and enquiry management
• Schedule appointments, property inspections and meetings
• Prepare reports, documents and internal correspondence
• Maintain organised digital and physical filing systems
• Support general office coordination and administrative tasks

Requirements

• OND, HND or Bachelor’s degree in a relevant field
• Minimum of 2–3 years’ experience in customer service, administrative support or digital operations
• Strong written and verbal communication skills
• Proficiency in Microsoft Office tools, Google Docs, Google Sheets, WhatsApp Business and Zoom
• Knowledge of PDF management tools such as Adobe Acrobat
• Familiarity with scanning, printing systems and CRM software for client record management
• Strong organisational and multitasking skills
• Professional appearance and conduct
• Ability to work independently and take initiative
• Must reside in Lekki or nearby areas

Added Advantage

• Previous experience in real estate, customer service or digital support roles
• Basic social media management or content creation skills

What We’re Looking For

We want someone who is:

• Proactive and dependable
• Digitally savvy and responsive
• Professional in communication
• Calm under pressure
• Detail-oriented and highly organised
• Willing to learn and grow within the company

Salary

Competitive and based on qualifications and experience.

How to Apply

Interested candidates should send their CV and cover letter to realestaterecruitment2@gmail.com using Customer Service Officer / Digital Assistant as the email subject.

Only shortlisted candidates will be contacted.