Location: Lekki, Lagos
Employment Type: Full-Time (On-site)
AANDA Consulting is currently recruiting for the position of Customer Service Officer / Digital Assistant. The role is a full-time, on-site position designed for individuals who possess strong communication skills, administrative competence and a solid understanding of digital communication tools.
The successful candidate will be responsible for managing customer communication, handling online enquiries, coordinating administrative tasks and supporting the company’s day-to-day digital operations.
Key Responsibilities
Client Communication & Support
- Respond professionally to client enquiries via phone calls, WhatsApp, email and social media platforms
- Follow up on leads, property inspections and client requests
- Maintain accurate communication records and client information
- Handle customer complaints and concerns with professionalism and maturity
- Deliver excellent customer service throughout the client journey
Digital & Administrative Support
- Manage online communication and digital correspondence
- Support social media engagement and enquiry management
- Schedule appointments, property inspections and meetings
- Prepare reports, documents and internal correspondence
- Maintain organised digital and physical filing systems
- Support general office coordination and administrative tasks
Requirements
- OND, HND or Bachelor’s degree in a relevant field
- Minimum of 2–3 years’ experience in customer service, administrative support or digital operations
- Strong written and verbal communication skills
- Proficiency in Microsoft Office tools, Google Docs, Google Sheets, WhatsApp Business and Zoom
- Knowledge of PDF management tools such as Adobe Acrobat
- Familiarity with scanning, printing systems and CRM software for client record management
- Strong organisational and multitasking skills
- Professional appearance and conduct
- Ability to work independently and take initiative
- Must reside in Lekki or nearby areas
Added Advantage
- Previous experience in real estate, customer service or digital support roles
- Basic social media management or content creation skills
What We’re Looking For
We want someone who is:
- Proactive and dependable
- Digitally savvy and responsive
- Professional in communication
- Calm under pressure
- Detail-oriented and highly organised
- Willing to learn and grow within the company
Salary
Competitive and based on qualifications and experience.
How to Apply
Interested candidates should send their CV and cover letter to realestaterecruitment2@gmail.com using Customer Service Officer / Digital Assistant as the email subject.
Only shortlisted candidates will be contacted.
